Glyder Africa (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, mobile applications, and services (collectively, the “Services”).
By using Glyder Africa, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect:
a) Personal Information
Full name, email, phone number, address
Identity verification details (e.g. driver’s license and ID)
Payment information (handled securely via third-party providers)
b) Usage Data
IP address, device information, and location data (with consent)
Log data on usage patterns and access times
c) Cookies & Tracking Technologies
Used for:
Remembering user preferences
Analyzing site performance and trends
Providing relevant advertising (with opt-out options)
2. How We Use Your Information
Your information is used to:
Manage user accounts and bookings
Verify identities and prevent fraud
Process payments and refunds securely
Send important service updates and marketing communications (opt-out anytime)
Improve and personalize your user experience
3. Sharing Your Information
We share data only:
With parties involved in bookings (e.g., car owners and renters)
With trusted third-party service providers under confidentiality agreements
When legally required
During mergers or acquisitions
We do not sell your personal information.
4. Your Rights
You have the right to:
Access and correct your personal information
Request deletion of your account and personal data (see Data Deletion Policy below)
Opt out of marketing communications
To exercise your rights, contact us at support@glyderafrica.com.
5. Data Deletion Right and Policy
a) Your Right to Erasure
You may request the deletion of your personal data at any time. We will delete your data unless:
It is required to complete a pending booking or payment
Retention is necessary for legal or operational purposes
It is needed to resolve disputes or enforce agreements
b) How to Request Data Deletion
To request deletion, contact us at:
📧 support@glyderafrica.com
📞 +254 202 020 095
+254 775 797 869
We will confirm your request within 14 days and process data deletion within 30 days, subject to applicable exceptions.
c) What Happens After Deletion
Once deleted:
Your account will be permanently closed
Backups containing your data will be purged on our scheduled cycle
Non-identifiable, aggregated data may be retained for analytics purposes
6. Data Retention
We retain personal data only as long as necessary for:
Service provision
Legal, tax, or operational compliance
Resolving disputes and enforcing agreements
When no longer needed, data is securely deleted or anonymized.
7. Data Security
We use encryption, secure servers, and access controls to protect your data. However, no system is 100% secure, so we encourage you to keep your credentials confidential.
8. Children’s Privacy
Our Services are not intended for users under 18. We do not knowingly collect data from minors.
9. Third-Party Links
Our Services may link to external websites and services. We are not responsible for their privacy practices.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted with a revised “Last Updated” date.
11. Contact Us
For any questions or to exercise your rights:
📧 support@glyderafrica.com
📞 +254 202 020 095
+254 775 797 869
